Deliveries

Our jewellery is made to your order.

We use Royal Mail Special Delivery Service or DHL Courier Service for all UK and International Orders. 

You can select between various shipping options at checkout.

For Standard Delivery, we aim to send your jewellery within 10 working days of your order (or the receipt of your moulds or prints, for jewellery from our Fingerprint and Impressions Collections.) Usually the jewellery will be finished before this time, but if you have an urgent order, please let us know and we will use our reasonable endeavours to meet your needs.

For Fast Track Delivery, we aim to send your jewellery within 8 working days of your order (or receipt of your moulds or prints in the case of our Fingerprint and Impressions Collections, as referred to above).

For Express Delivery, we aim to send your jewellery within 3 working days of your order (or receipt of your moulds or prints in the case of our Fingerprint and Impressions Collections, as referred to above).

For pieces in our Fingerprint and Impressions Collections, we will send our impressions kit with simple and easy to follow instructions within 24 working hours of receiving your order.

We will provide you with confirmation that your jewellery and kit, as appropriate, have been sent and a tracking code, so you can check the progress of your order.

Risk of loss and damage of the goods passes to you on the date on which the goods are posted.

Delivery will be made to your delivery address or such other address specified by you at the time of ordering.

Any shipping timescales are an estimate only and do not constitute binding obligations on us. Shipping time is subject to product availability and clearance of payment. Please note that working days exclude Saturdays, Sundays and Bank Holidays. The order day is included within the delivery dates if the order is received before 2pm, otherwise the first working day will be deemed to be the following working day.

For security reasons, all parcels must be signed for on receipt, so please state a delivery address, where you or someone else will be present at the time of delivery.

Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

 
Delivery Charges
All delivery charges include the postage of any kits in our Fingerprint or Impressions Collections and a prepaid return envelope (for UK Fingerprint orders only)

The delivery charhes will be notified at the time of checkout and vary according to your shipping location and the shipping option selected.