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Refurbishments

What Can We Do

Joulberry enjoys nothing better than exploring with customers their options and choices in refurbishing their gold or platinum sentimental heirlooms which have been sitting in a jewellery box unworn. Joulberry will work closely with you to ensure that your finished piece is something which you can enjoy wearing while retaining the all important sentimental value.

 

The Process

1. We begin with an initial meeting with our jeweller -  Mondays to Fridays between 9am and 4pm.

Depending on your location this may be a meeting in our Boutique or a conversation via telephone or over email. From this initial meeting we can establish your needs and create a brief to work from to begin the design process.

2. We will require a budget at this stage in the process, so that we can design within this boundary.

3. The next stage is a full Assessment of the jewellery. An Assessment fee will be required to progress to this stage when the jewellery will be booked in. The fee will be between £35 (for a silver piece) and £200 (for a commission with diamonds) The Assessment fee covers the insurance and the research and design process will then begin. The Assessment fee is not refundable should you not proceed with the works, but will be deducted from the final cost of any works.

4. What will follow may be the full quotation, the sharing of images, some initial sketches and design concepts, viewing of stones and/or a further meeting. 

5. These ideas will be refined until a final design is settled upon.

6. Once the final design is agreed, a fixed quote will be provided for you.

7. You will be given a time estimate which is typically 2-4 weeks, depending on the complexity of the design.

8. 60% deposit will be paid.

9. Your jewellery refurbishment works will be carried out.

10. You will be contacted once your jewellery is ready for collection.


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