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COVID 19: Our Online Store and Hampton Court Boutique are open for orders! WE SHIP WORLDWIDE!

Covid 19 update

Our online store is open for you as usual. Jewellery will be sent directly to your home. Our Hampton Court Boutique is now open Monday - Sunday in line with government safety guidelines. Click the banner to view our opening hours. For updates follow us on Facebook and Instagram @Joulberry

Remodelling

What Can We Do

Joulberry enjoys nothing better than exploring with customers their options and choices in remodelling their gold or platinum sentimental heirlooms which have been sitting in a jewellery box unworn.

Joulberry will work closely with you to ensure that your finished piece is something which you can enjoy wearing while retaining the all important sentimental value.

The Remodelling Process

1. We begin with a one to one discussion Mondays to Fridays between 10am and 5pm.

Depending on your location that may be a meeting in our Boutique or a conversation via telephone or over email. From this initial meeting we can establish your needs and create a brief to work from to begin the design process.

2. We will require a budget at this stage in the process, so that we can design within this boundary.

3. An Assessment fee of £150 is required once the jewellery is booked in which covers the Insurance of the piece and the research and design process will begin. The Assessment fee is not refundable should you not proceed with the works, but will be deducted from the final cost of any works.

4. What will follow may be the sharing of images, some initial sketches and design concepts, viewing of stones and/or a further meeting. 

5. These ideas will be refined until a final design is settled upon.

4. Once the final design is agreed, we will arrange for a fixed quote to be calculated for you.

5. You will be given a time estimate which is typically 3-4 weeks, depending on the complexity of the design.

6. 60% deposit will be paid.

7. Your jewellery refurbishment works will be carried out.

6. You will be contacted once your jewellery is ready for collection.


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