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Jewellery Care

Jewellery Care

How to take care of your jewellery 

Joulberry only works with the finest metals including 925 sterling silver and 999 fine silver, 9 carat or 18 carat gold and platinum. 

If cared for properly your jewellery will retain its beauty for you to wear for many years to come.

Always store your jewellery pieces individually, preferably in your Joulberry soft-lined box or pouch so that they don’t rub together, scratch or tangle. Also remember to keep your chains fastened so they don’t become tangled.

Take care to avoid extreme humidity or heat as this may cause tarnishing.

Your silver jewellery should be kept in a dark, cool and dry place. With time and wear, sterling silver will naturally become oxidised and eventually tarnish. Storing silver jewellery in a sealed plastic bag or airtight box when it is not being worn will keep out the air that causes oxidation. 

[All our sterling silver jewellery is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.]


How to clean your jewellery

9 Carat and 18 Carat Gold Jewellery: To preserve the shine of gold jewellery, use a non-abrasive jewellery polishing cloth (available to buy in store). 18 carat white-gold jewellery is traditionally rhodium plated, which can wear over time but can be re-plated again.

Sterling Silver Jewellery: Sterling silver jewellery naturally tarnishes a little over time. To restore its original brilliance, we recommend cleaning with a non-abrasive polishing cloth (available to buy in-store).

Stones:  Stones may naturally loosen over time, so we recommend periodic examinations to assess the security of settings. To protect your fine jewellery pieces, avoid wearing them in extreme temperatures and during extreme activities. To clean stones, we recommend using a soft brush with warm water and a mild detergent to gently loosen any dirt or grease. For pearls [and opals], avoid getting them wet and use a damp soft cloth to clean. 

We do not recommend home electronic machines to clean your jewellery.

Leather Bracelets: Leather will naturally age however we recommend that you avoid getting your leather wet. Water saturation can cause the adhesive between the leather and clasp to become ineffective. To keep the leather looking as it is when you buy it, avoid direct contact with water, remove when exercising or playing sport and applying skincare as body moisture and oils may accelerate the ageing of the leather.  Avoid too much exposure to direct sunlight or heat as this may cause the leather to dry and colour to fade. We advise against the use of cleaning products containing alcohol or solvents.

Repairs and Cleaning:  While some items can be repaired in store, certain repairs will need to be sent to one of our authorised repairers. Most cleaning can be carried out in-store (we also sell silver and gold cleaning cloths for home use), however, if your jewellery needs a specialist clean then we can arrange this for you. 

If you would like any further information or advice, please contact our Customer Care team on [email protected] or call 0208 9795774 between Monday to Friday. 

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